PH Paradise Local Pickup Guide 💚

Hey Hoochies!

If you’re in Montgomery or a surrounding area and prefer to pick up your PH Paradise goodies, here’s everything you need to know before placing your order.

💚 PLEASE READ FIRST

You will always see “SOLD OUT” under the quantity for this section.

This is an information section, not a product available for purchase. The Sold Out status does not mean we are no longer accepting local orders. This page is simply here to help you understand our pickup process.

📍 LOCATION & PICKUP HOURS

We are located in Montgomery, Alabama, in the McGehee Road area. This is provided for distance reference only. Exact pickup instructions are shared once your order is ready.

Pickup Days: Wednesday through Saturday

Business Hours: 11 AM to 6 PM

Our pickup line and business inbox are monitored during these hours.

If you contact us outside business hours, it is your responsibility to follow up during our next scheduled business hours. Messages sent outside these hours do not automatically reserve products or secure an order.

🛍️ HOW TO PLACE A LOCAL ORDER

Local pickup orders are accepted through:

Text: (334) 625-1458

Facebook: PH Paradise Official Business Page

Instagram: @phparadisebyurs

Email: phparadisebyurs@gmail.com

We do not accept orders through personal social media accounts.

💳 WHAT WE NEED TO SEND YOUR INVOICE

Please send the following information together:

1. First and Last Name

2. Valid Email Address for invoicing

3. Complete Order including product names, sizes, quantities, and scent selections when applicable

4. Preferred Pickup Day

Providing complete information helps us prepare your invoice without unnecessary delays.

💰 PAYMENT & INVOICE POLICY

ALL REGULAR PICKUPS ARE CASHLESS AND CONTACTLESS.

Payments are completed electronically through our invoicing system. Afterpay is available.

Cash is accepted at our in person shopping events and popups only.

Invoices must be paid within ONE HOUR of being issued.

Unpaid invoices are canceled after one hour. A new invoice may be requested on our next business day.

THREE UNPAID INVOICES = REVOKED PICKUP PRIVILEGES.

After three unpaid invoices, you will no longer be eligible for regular local pickup. You may continue shopping at our popups, in person events, or online for shipping.

🛍️ CONTACTLESS PICKUP

Once your order has been paid for and prepared, you will receive confirmation and pickup instructions.

Our contactless pickup shelf allows you to collect your items without an in person transaction.

Please do not arrive before receiving confirmation.

If you are running late or unable to make your scheduled pickup, communicate with us through the designated pickup line.

📦 WEBSITE ORDERS ARE SHIPPING ONLY

PLEASE READ BEFORE CHECKING OUT!

If you place an order directly through www.officialphparadise.com, your order WILL BE SHIPPED. IT CANNOT BE PICKED UP.

This includes Montgomery residents and customers who live near our pickup location.

Website orders cannot be converted to local pickup after purchase.

If you want local pickup, do not complete checkout on the website. Use one of our approved local ordering methods instead.

📧 IMPORTANT: EMAIL ORDERS VS. SHOPIFY CONTACT FORM

We DO accept local pickup orders sent directly to our business email.

However, our website also has a Contact Us feature that sends messages through Shopify.

These are NOT the same ordering method.

The Shopify Contact Us form is intended for general questions and website order support. Messages submitted through that form do not qualify as local pickup order requests, even though they are delivered to our business email.

If you prefer to order by email, please open your personal email app and send your order directly to phparadisebyurs@gmail.com.

💚 A LITTLE NOTE FROM URS & ASH

PH Paradise is a two woman, handmade business. We don’t mass produce our products, and we don’t rush the process.

Our ordering system, business hours, and pickup arrangements allow us to prepare fresh, quality products while giving each order the attention it deserves.

We appreciate your loyalty and the trust you place in us. All we ask is that you respect our time, policies, and the process we’ve created to serve everyone fairly.

Thank you for shopping with your holistic homegirls!

With love,
Urs & Ash
PH Paradise 💚