Delivery Policy

We at Phparadise are committed to providing our customers with the best possible experience. We understand that receiving your order is important to you, and we want to ensure a smooth and enjoyable shopping experience.

**Lost or Stolen Packages:**

* **Packages Marked Delivered by USPS:** If your package is marked as delivered by USPS, but you are unable to locate it, we are unable to replace the order. You will need to contact your local postal service for assistance in locating the package.
* **Packages Lost in Transit or Damaged Goods:** We will replace orders that are lost in transit or damaged upon arrival. Photographic proof of the damaged goods is required.
* **Insurance:** All orders are insured. If your package is marked delivered and you are unable to locate it, please file a claim with USPS.

**Disputed Charges:**

* **Phparadise Responsibility:** We will address any disputed charges that are due to an error on our part.
* **Customer Responsibility:** If a disputed charge is not due to an error on our part, you will forfeit any future orders with us, including local pickup.

**We appreciate your understanding and cooperation in ensuring a smooth and enjoyable shopping experience with Phparadise.**